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Payment Transparency

AASIYANA Refund & Cancellation Policy

Effective Date: September 2026 • Governing all online payments processed through Razorpay and ICICI Bank.

1. Overview

At AASIYANA Property, we strive to deliver transparent, verified real estate marketing and lead generation. This Refund and Cancellation Policy outlines the conditions under which subscription fees, listing package payments, and promotional placements may be refunded or cancelled.

2. Failed Transactions & Double Debits

Automatic Reversals (5–7 Business Days)

If your bank account or UPI handle was debited but your AASIYANA listing status remains marked as PENDING or no order confirmation was generated, this represents a network settlement failure.

In such cases, our payment partners (Razorpay / ICICI Bank) automatically trigger an instant refund to your original source account within 5 to 7 working days according to RBI settlement guidelines.

3. Refund Eligibility Criteria

Eligible for Full / Partial Refund
  • Technical system error resulting in duplicate charges for the same property.
  • Listing rejected by AASIYANA review desk due to administrative territorial limits, where the seller opts not to revise.
  • Cancellation request submitted within 2 hours of payment prior to document review commencement.
Non-Refundable Scenarios
  • Listings that have been reviewed, verified, and published live on aasiyana.com.
  • Listings rejected due to forged, manipulated, or fraudulent land title documents.
  • Property sold or leased offline prior to the expiration of the chosen plan tier.

4. Listing Cancellation by Seller

A seller can unpublish, mark as "SOLD", or request removal of their property listing at any time via the Seller Dashboard.

Early unpublishing by the seller does not entitle the seller to a pro-rata refund of the remaining validity period of the chosen promotional tier.

5. How to Initiate a Refund Request

To request a review or refund for an eligible payment, please email our billing desk within 48 hours of the transaction with:

  • Registered Seller Mobile Number
  • Order ID & Razorpay / ICICI Payment Reference ID
  • Property Title or ID
  • Detailed reason for the refund request
AASIYANA Accounts & Billing Desk
Sirsa District Clearance Desk, Haryana, India
+91 98131 60096 aasiyanapropertyy@gmail.com